COVID-19 and the Condo Climate: Coping with the Stress of it All!

November 25, 2020


12:00 - 1:30 PM

COVID-19 has been a challenge to everyone, and Condos have experienced unique tests and stressors as a result. Every Condo community has a variety of people – both residents and employees – who are in different life circumstances and risk groups and have diverse views and priorities with respect to the operation of their Condos. Yet the tensions and stresses arising from COVID-19 are remarkably universal: access to amenities and common spaces, treatment of neighbours and staff, and concern for the safety and health of everyone in the community. How does a Condo protect its residents, its employees, its visitors, and itself in a time of widespread illness and upheaval?

On November 25, 2020, CCI-T held the webinar COVID-19 and the Condo Climate: Coping with the Stress of it All! to help Condo Directors and Managers understand the types and extent of COVID-related stressors in a community. Speakers John De Vellis of Shibley Righton LLP, Murray Johnson of Crossbridge Condominium Services Ltd., and Stacey Kurck of Maple Ridge Community Management Ltd. joined moderator Connie Pappas-Boccitto of Royal LePage Terrequity Realty to identify areas of tension, such as amenity closures, positive cases, and harassment of employees. They provided recommendations and tactics such as response plans, amenity reopening plans, and communication tools, as well as the legal framework to support these measures, in addressing immediate and long-term issues, and to help Condos manage risk arising from COVID-related stress.

The energetic webinar included a number of live polls to get information about the attendees’ experience with condo-related stresses: 64% reported that they had witnessed or experienced workplace harassment in their communities; and in response to the query “If you have any amenities at your property, are they__”, 71% reported that their amenities are completely closed, 29% reported that selected amenities are open, and 0% are fully open.

In the post-event survey, attendees provided valuable feedback on the session, including:

Thank you to the expert speakers and to all the attendees for participating in a highly relevant and informative webinar, which produced constructive and beneficial information for everyone.


Connie Pappas-Boccitto
Royal LePage
Terrequity Realty

John De Vellis
Shibley Righton LLP

Murray Johnson
Crossbridge Condominium Services Ltd.

Stacey Kurck
Maple Ridge Community Management Ltd.

Registration Fee

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To register, you can use our secure online server or simply download our printable Registration Form (PDF), and mail or fax your completed Registration to the address indicated on the form.

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*We realize that the COVID-19 pandemic has resulted in financial hardship for many people. If you are a CCI member and feel you are not currently in a position to contribute the registration cost for this webinar but want to participate in this educational opportunity, please send us a quick message to be accommodated at no cost (space permitting).